FAQs

How do I view the live webcasts and on-demand video?

Any modern web browser or any HTML5 capable device (such as an iPhone/iPad or Android device) will play the video content.

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What type of web connection do I need to view the live broadcasts?

The live webcasts air with adaptive rate technology, meaning the quality of the broadcast will adjust for the bandwidth you have available. A minimum download speed of 4 MB is recommended for the best quality viewing.

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Are there apps available to view the broadcasts, or can I watch on my TV?

The NEC offers apps for all the popular OTT devices, such as Apple TV, iPhone/iPad, Amazon Fire, Android TV (and all Android devices) and Roku. Simply search for "NEC On the Run" (no quotes needed) to locate the app on each device. The NEC Front Row site also typically works on the web browsers of all major manufacturers' smart televisions.

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What if the broadcast isn't working?

Please visit the the support page to start a support ticket.